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Terms & Conditions


Terms & Conditions


The general terms of the YETAC SHOP online store are made in accordance with the Customer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Law on Electronic Communications (ZEKom-1).


The YETAC SHOP is operated by company FALX d.o.o., Brnciceva 13, 1231 Ljubljana, Slovenia, registration number: 7165374000, tax number: SI36316083, which is also an e-commerce provider (hereinafter FALX d.o.o. or Tenderer).


General Terms and Conditions determine the functioning of the YETAC SHOP online store, the rights, and obligations of the user and the store, and govern the business relationship between YETAC SHOP and the buyer. General Terms and Conditions are also governed by individual purchase rules at the FALX d.o.o. acquiring locations.


The buyer is bound by the general terms and conditions valid at the time of the purchase (delivery of the online order). When making the order, the user is warned of the general conditions of business. At the first registration, the buyer confirms their familiarity with them.


Accessibility of information


YETAC SHOP undertakes to provide the customer with the following information before being bound by the contractor offer:

  • information about FALX d.o.o. (name and registered office, registration number)
  • contact information that enables the user to quickly and effectively communicate (e-mail, phone)
  • the essential characteristics of the articles (including after-sales services and guarantees) and the period of validity of this information
  • accessibility of articles (every item on offer on the site should be accessible within a reasonable time)
  • terms of delivery of articles (and method, place, and deadline of delivery)
  • prices are clearly and unambiguously determined from which it is apparent whether they already contain taxes and transport and other charges and the period of validity of this information
  • the method of payment and delivery or delivery, and the period of validity of this information
  • time validity of the offer
  • the time limit within which it is possible to withdraw from the contract and the conditions for resignation (description of the right of withdrawal in accordance with 43.č ZVPot; in cases where the customer does not have the right to withdraw, pursuant to Article 43.č. ZVPot, the customer is expressly informed thereof)
  • clarification of the complaint procedure, including any contact information or customer contact information


Protection of personal data


Company FALX d.o.o. as a provider of the YETAC SHOP website, undertakes to permanently protect all personal data of the user in accordance with the ZVOP-1.


FALX d.o.o. collects the following data of registered users:

  • name and surname
  • date of birth
  • email address
  • contact phone
  • primary address
  • addresses for delivery
  • state of residence
  • time and date of registration and
  • communication Archive with FALX d.o.o.


FALX d.o.o. use the personal data only for the purpose of fulfilling the order (sending, offers, accounts) and otherwise necessary communication with the registered user.


User data, obtained at registration (email, phone) WILL NOT BE used for marketing purposes and advertising purposes. Visitors can only sign up for newsletters on the first page of the YETAC Shop online store and only under the condition that the visitor agrees that his email address can be used for electronic marketing purposes.


In no case shall the user’s information be handed over to unauthorized persons.


For YETAC SHOP online store, it stores personal information only for the time to fulfill the order.


After the order has been fulfilled, only information relating to a particular order is retained, which can only be accessed through knowledge of the account number and the order number.


In order to protect personal data, the user is also responsible for ensuring the security of his / her e-mail address, username and password, and the appropriate software (antivirus) protection of his or her computer.


For the purposes of business, the Bidder collects the following user data:

  • name and surname
  • address and place of residence
  • email address
  • contact telephone number
  • password in encrypted form
  • and other data that users enter into the forms on the provider’s website


We are not responsible for the accuracy of the data entered by the users!


About cookies


A cookie is a short text that the website sends to your browser when you visit. This way the web site will recognize you, remember the information about your visit, and provide you with a friendly and simpler web service. By using cookies we customize the content on our website, remember your preferences and record a visit to our online store. Browsing thru YETAC SHOP online shop is more pleasant, quicker and more effective with cookies.




By clicking the ‘I WANT’ button I agree that FALX d.o.o. collects and processes personal data for sending e-news. You can cancel your consent at any time. For additional explanations and rights from the General Data Protection Regulation, please write to [email protected]


For more information about protecting your personal data, please read the Terms & Conditions.




FALX d.o.o. will contact the user via means of distance communications only if this user does not explicitly object and in accordance with the ZEKom-1 provisions.


The advertisements FALX d.o.o.will contained the following components:


they will be clearly and unambiguously labeled as advertising messages, the sender of YETAC SHOP will be clear, various campaigns, promotions and other marketing techniques will be labeled as such.


Also, the conditions for participation in them will be clearly defined, the way to unsubscribe from receiving advertising messages will be clearly shown, FALX d.o.o. wishes the user not to receive advertising messages. explicitly respected.


Complaints and disputes


Company FALX d.o.o. it respects the current customer protection legislation. FALX d.o.o. is working to the best of its ability to fulfill its duty to provide an effective complaint handling system.


In the event of a problem or complaint, the customer should contact FALX d.o.o., on the telephone number +386 (0)8 200 5288 or by e-mail to [email protected]


The complaint processing procedure is confidential.


FALX d.o.o. is aware that the essential characteristic of customer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the settlement of the dispute, which is also the main obstacle to the failure of the customer to bring a dispute before the court.


Therefore, FALX d.o.o., shall make every effort to resolve any dispute by mutual consent.


Otherwise, the dispute is settled at the competent court.


FALX d.o.o. will respond to all written complaints sent to [email protected]

within 5 business days.



Disclaimer of the provider’s responsibility


The provider has made every effort to ensure the up-to-date and correctness of the data for the products published on its website.


Nevertheless, the characteristics of the articles, the delivery period or the price may change so quickly that the provider fails to correct the information on the web pages.


In this case, the buyer will inform the buyer of the changes and allow him to resign from the order or to replace the ordered item.


The characteristics of a particular item may differ to a lesser extent from the foregoing, both technical data and the content of the supplied equipment in the article (for accessories with accessories, this may be different from the stated in both quantity and quality).


These derogations are not subject to reclamation.


Although the provider is trying to provide accurate photographs of sales items, all photographs must be taken as symbolic. Photographs do not necessarily guarantee the characteristics of the product.


Products in Offer


The products that are offered in the YETAC SHOP online store are always new and in the original packaging.


In the event that a product does not conform to this standard appears, this will be visibly indicated in the product description itself, and the price will also be appropriate.


If the customer finds that the purchased product does not meet his expectations at delivery, the customer may return the product in the original packaging and undamaged, and in accordance with the conditions for withdrawal from the contract.


Types of users


Final customer / Natural person


At the time of the first registration in the online store YETAC SHOP, the customer via e-mail, with the confirmed registration in the online store YETAC SHOP, becomes a member of the YETAC SHOP online shop, thus providing conditions for online shopping.


The customer can also purchase as a “guest” in the YETAC SHOP online store, but in this case, the customer will not receive benefits and promotions that apply only to registered users.


At the time of the first registration in the online store as a member of YETAC SHOP, the visitor obtains a username that is identical to his e-mail address and password.


Registration is also possible during the purchase process.


If the user wants to replace his email address at any time with another, he can do so on his own in his user account in the YETAC SHOP online store.


All prices in the online store for final customers contain VAT unless otherwise specified explicitly.


For types and types of payments, see the terms in the customer support menu * Payment methods *


Legal persons / Legal entities


At the time of first registration in the online store YETAC SHOP Legal entity / legal entity by e-mail, with the confirmed registration in the online store YETAC SHOP becomes a member of the YETAC SHOP online store, thus providing conditions for online shopping.


At the time of the first registration in the online store as a member of YETAC SHOP, the visitor obtains a username that is identical to his e-mail address and password.


If the user wants to replace his email address at any time with another, he can do so on his own in his user account in the YETAC SHOP online store.


All prices in the online store for Legal persons / Legal entities do not include VAT, but this is visible in the basket with selected items and calculated at the time of completion/confirmation of the order.


For legal entities/business entities, only payment can be made according to the pro forma invoice, which will be sent to the user from the website of the YETAC SHOP online store.




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